Privacy Policy
Last Updated: 22 October 2025
At Lifewin Home Healthcare, we are committed to protecting your privacy and ensuring that your personal and medical information is handled with the highest standards of confidentiality, transparency, and care. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services or visit our website.
1. Information We Collect
We may collect the following categories of information:
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Personal Identification Data: Name, age, gender, Emirates ID, contact details, and address.
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Health Information: Medical history, prescriptions, lab results, clinical notes, and other health records necessary for diagnosis and treatment.
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Digital Information: IP address, browser type, device information, and website usage data (via cookies).
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Payment Information: Transaction details for services rendered, managed securely through approved payment gateways.
2. How We Use Your Information
Your data is collected and processed to:
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Deliver safe, effective, and personalized home healthcare services.
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Schedule and manage doctor, nurse, physiotherapy, or lab appointments.
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Communicate updates, confirmations, or follow-ups related to your care.
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Comply with Dubai Health Authority (DHA) and NABIDH data standards.
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Improve service quality, website experience, and patient satisfaction.
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Process billing, refunds, or insurance claims securely.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. Information may be shared only:
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With DHA-licensed healthcare professionals directly involved in your care.
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With laboratories or partner clinics for diagnostic purposes (only as needed).
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When legally required by authorities or regulatory bodies.
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With authorized IT or payment service providers operating under strict confidentiality agreements.
4. Data Security and Retention
We maintain advanced administrative, technical, and physical safeguards to protect your data against unauthorized access or loss.
All data is stored on encrypted and DHA/NABIDH-compliant servers.
Medical records are retained only for the legally required duration or as long as necessary to provide ongoing care.
5. Cookies and Tracking
Our website may use cookies to enhance user experience, analyze traffic, and personalize content.
You can disable cookies through your browser settings without affecting access to core website functions.
6. Your Rights
You have the right to:
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Access and request copies of your personal data.
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Request correction or deletion of inaccurate information.
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Withdraw consent for non-essential data processing.
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Lodge a complaint with DHA or relevant authorities if you believe your data has been mishandled.
7. Third-Party Links
Our website may include links to third-party sites (e.g., payment gateways, partner labs). Lifewin Home Healthcare is not responsible for their privacy practices and encourages you to review their respective policies.